Your Cake Order Questions Answered: Delivery, Collection & Allergens

We ask that you place bespoke cake or large orders at least 5–7 days in advance to ensure availability. Smaller orders (cupcakes, brownies) may be accommodated with shorter notice—please contact us to check.

Yes! We love making bespoke cakes for birthdays, weddings and other occasions. You can choose base flavours, fillings, frostings, colours and decorations. For best results, book early and provide reference images if you have a vision in mind.

For simple existing designs or cupcakes, we may be able to accommodate same-day orders depending on our schedule. Please call us to check availability.

Please contact us as soon as possible with your order number if you need to change or cancel an order. We will check what is possible based on the product and how far your order has progressed. Please read our Terms & Conditions and Refund and Returns Policy for the applicable conditions.

We are located at 275 Deansgate, Manchester, M3 4EL. 

Our café and shop hours vary; typically:

• Monday to Saturday: ~ 9 am to 6 pm

• Sunday: ~ 10 am to 5 pm 
  (Please check our website or social channels for up-to-date timings.)

Yes. When placing your order, select collection as the option and choose your desired date and time.

Yes, we deliver within Greater Manchester and surrounding areas. Delivery fees depend on distance. (If you enter your postcode at checkout, you’ll see if delivery is available and the delivery cost.)

Postal delivery is available for eligible brownies and blondies to England, Scotland and Wales. Cakes and cupcakes are available for collection or eligible local delivery. Enter your postcode at checkout to see the options available for your order.

For local delivery, please order at least 3 days in advance. For postal boxes, place your order so there is sufficient time for transit. (We’ll show expected delivery or dispatch dates in checkout.)

Shelf life depends on the product and ingredients (e.g. fresh fruit, cream). In general:

• Cupcakes & standard buttercream cakes: 2–3 days

• Cakes with cream/fruit: best eaten on the day or next day
  We’ll include guidance with your order.

Keep in a cool, dry place, ideally in an airtight container. Avoid direct sunlight or heat. Unless otherwise advised, avoid refrigeration as it can dry out sponges.

We use nuts, gluten, dairy, eggs, and other common allergens in our kitchen. While we take care to minimize cross-contamination, we cannot guarantee that any item is 100% allergen-free. If you have a severe allergy, please contact us in advance to discuss options.

Yes, we have a selection of gluten-free, dairy-free and vegan items. These are by special order, so please let us know when you order. (Availability may be limited.)

Yes — most of our standard cakes and treats are vegetarian-friendly. If a particular decoration or item uses gelatin or non-vegetarian ingredient, we’ll disclose that.

In-store, we accept card / cash payments. Online, you can pay via card or the available online payment methods. 

For larger, custom orders (wedding cakes, big bespoke items), we may request a non-refundable deposit to secure the date. The balance is due at collection or delivery.

Delivery availability and charges depend on your postcode and basket. Enter your postcode at checkout to see the options available for your order, or contact the bakery if you need help.

Absolutely! We can add gift wrapping and a personalised message to your box—just mention it when placing your order.

Yes — we can supply cupcakes, cakes and dessert platters for corporate events, offices, weddings, etc. Please contact us to discuss your requirements.

Yes — we offer afternoon tea with both English and Brazilian touches in our bakery. Bookings are recommended in advance.

You can email us at [email protected] or call 0800 975 0280. You can also fill out our contact form on the website